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Knowledge Base:
 

1. Q: What Windows and Mac OS X versions are supported by the RocketStor 6324L and RocketStor 6328L adapters?

A: We provide Windows 7 and 8 drivers for the RocketStor 6324L and RocketStor 6328L adapters. Mac OS X drivers are embedded starting from OSX 10.8.5 – no driver installation is required.
 

2. Q: Can I connect SATA Port Multiplier enclosures to the RocketStor 6324L/6328L?

A: No, Port Multiplier (PM) enclosures are not supported. If you need to work with Port Multiplier SATA enclosures, we would recommend the RocketStor 6328 adapter.
 
FAQ
 

1. Q: What is the difference between RocketStor 6324L and RocketStor 6328L?

A: The RS6328L and the RS6324L are identical with the only difference being the number of external Mini-SAS ports (SFF-8088 connectors). The RocketStor 6324L has a single SFF-8088 connector while the RocketStor 6328 has dual SFF-8088 connectors.
 

2. Q: How many total drives can one unit support?

A: The RocketStor 6328L supports up to 8 SATA hard drives and the RocketStor 6324L supports up to 4 SATA hard drives.
 

3. Q: Can the RS6328L/6324L recognize or detect RAID storage created by a HighPoint SATA or SAS RAID controller?

A: No it cannot since all devices will appear as signal hard drive.
 

4. Q: Are there any software management tools for this product?

A: No, since this is a non-RAID device, there are no management tools. The RAID Management WebGUI tools will not work with the RocketStor 6324L/6328L.
 

5. Q: What type of external devices can be used with the RocketStor 6324L/6328L?

A: External storage enclosures with eSATA or mini-SAS connectors can be used with these adapters. The external enclosures cannot be PM (Port Multiplier) devices.
 

6. Q: What happens if the Thunderbolt™ cable is removed while the storage still has I/O traffic?

A: The I/O activity will pause and wait for re-connection. If reconnection is not established there is a risk that data maybe lost.
 

7. Q: What is the largest capacity SATA hard drive the RocketStor 6324L/6328L can support?

A: The RocketStor 6324L/6328L have no capacity limitations. They are capable of supporting the largest drives on the market.
 
 
Contact Technical Support

Phone/ Skype hours: Open Monday through Friday (except Public Holidays)

9am through 6pm

Phone – (408) 240-6108

Skype – Highpoint.Thunderbolt

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RocketStor 6324L Driver, Firmware Updates