首頁 | 關於我們 | 新聞 & 回顧 | 經銷代理商 |
 
     
 
RMA 資訊
RMA Package

RMA 步驟流程:

This RMA Policy applies to customer purchased from United States, Canada. For other country, check with the local distributors for their return policy. Or your RMA request will be forwarded to local branch office for processing. The local RMA policy is subject to change.

1) How to apply for RMA. (Learn more )
2) Issue RMA Number. (Learn more )

It will take up to 3 days of processing time upon receiving the RMA
Form and Purchase Invoice.
Note: RMA number will only valid
for 30 days

3) Ship out the RMA package to HighPoint RMA Department
Customer will be responsible for Shipping and Handling costs.

Note :  A valid RMA number needs to be visible on the outside of the box as well as on the packing slip inside of the box.
4) RMA Replacement
Replacement within US will take up to 5 Business Days upon receiving RMA Return Package if below requirements is fulfilled:
  1. RMA return package must match RMA Form information
  2. Replacement address must be valid
  3. HighPoint responsible replacement shipping & handling within US

Note : - Default replacement shipping service is Fedex Ground

5) Replacement Outside US will need additional information:

Note: Customer is responsible for Shipping, Handling and all Custom tax fees.
Recommended Shipping Carrier is FedEx

  1. Choose shipping method  and Quotation at
     http://www.fedex.com/ratefinder/home?cc=US&language=en
    Shipping service available at location and cost estimate.
  2. Select Payment Method.
    Payment Methods Additional charge
    Cashier Check $0
    Account Wire Transfer $20 / transaction
  3. Issue an Replacement Shipping Invoice
    Shipping service, handling and Custom Tax
  4. Received the payment, validate then ship out 5 business days.
HighPoint 產品保固資訊
Product Lines Product Name Warranty Weight Per Unit
 
Tower RAID Enclosures RocketStor 6418AS 3 Years 14 lbs
RocketStor 6418TS 3 Years 14 lbs
RocketStor 6414AS 3 Years 9.46 lbs
RocketStor 6414TS 3 Years 10.49 lbs
RocketStor 6414VS 3 Years 10.37 lbs
RocketStor 6318A 3 Years 12.9 lbs
RocketStor 6418S 1 Year 12.9 lbs
RocketStor 6314A 3 Years 9.46 lbs
RocketStor 6414S 1 Year 9.92lbs
 
Rackmount RAID Enclosures RocketStor 6421AS 1 Year 35.65 lbs
RocketStor 6422AS 1 Year 36 lbs
RocketStor 6424TS 1 Year 47.50 lbs
RocketStor 6421TS 1 Year 35.65 lbs
RocketStor 6422TS 1 Year 36.85 lbs
RocketStor 6421VS 1 Year 35.65 lbs
 
Thunderbolt Series RocketStor 6361A 1 Year 4.74 lbs
RocketStor 6351A 1 Year 2.75 lbs
RocketStor 6328AS 1 Year 20 lbs
RocketStor 6328LS 1 Year 13.00 lbs
RocketStor 6328L 1 Year 2.75 lbs
RocketStor 6328 2 Years 3.64 lbs
RocketStor 6324AS 1 Year 14.00 lbs
RocketStor 6324LS 1 Year TBA
RocketStor 6324L 1 Year 2.75 lbs
RocketStor 6324U 1 Year 3.14 lbs
NA381TB 1 Year 57.40 lbs
NA338TB 1 Year 31.31 lbs
NA333TB 1 Year 52.00 lbs
NA211TB-LD 1 Year 22.10 lbs
NA211TB 1 Year 19.85 lbs
 
RocketCache RocketCache 3240X8 1 Year 0.7 lbs
RocketCache 3244X8
 
Rocket EJ EJ 340 1 Year 0.60 lbs
EJ 240 0.51 lbs
EJ 220 0.496 lbs
EJ 6172 1.06 lbs
 
RocketU RocketU 1322A 1 Year 0.42 lbs
RocketU 1144D 0.46 lbs
RocketU 1144E 0.37 lbs
RocketU 1144CM 0.44 lbs
RocketU 1144C 0.43 lbs
RocketU 1144B 0.51 lbs
RocketU 1144A 0.353 lbs
RocketU 1142A 0.37 lbs
RocketU 1122 0.40 lbs
RocketU 1022C 0.42 lbs
RocketU 1022A 0.32 lbs
RU1122EH 0.32 lbs
 
RocketStor RocketStor 3122B 1 Year 1.14 lbs
RocketStor 3112C 1.14 lbs
RocketStor 5422A 2.75 lbs
RocketStor 5422 2.75 lbs
RocketStor 5411D 2.04 lbs
RocketStor 5411A 1.33 lbs
RocketStor 5322 2.45 lbs
RocketStor 5212 0.87 lbs
RocketStor 5122B 2.27 lbs
RocketStor 5122R 2.27 lbs
 
DATA Center DC 7280 3 Years 1.25 lbs
 
SAS/SATA 12Gb/s RocketRAID 3740A 1 Year 0.29 lbs
 
SAS/SATA 6Gb/s RocketRAID 4522 3 Years 1.05 lbs
RocketRAID 4520 1.45 lbs
RocketRAID 2760A 1.25 lbs
RocketRAID 2760 1.5 lbs
RocketRAID 2744 1.45 lbs
RocketRAID 2740 1.15 lbs
RocketRAID 2720C2 1 Year 0.44 lbs
RocketRAID 2722 0.39 lbs
RocketRAID 2721 0.71 lbs
RocketRAID 2720 0.84 lbs
RocketRAID 2720SGL 0.34 lbs
RocketRAID 2711 0.38 lbs
RocketRAID 2710 0.71 lbs
Rocket 2720SGL 0.37 lbs
Rocket 2722 0.38 lbs
 
SAS/SATA 3Gb/s RocketRAID 2680SGL 1 Year 0.35 lbs
RocketRAID 2640X4SGL 0.34 lbs
RocketRAID 2640X1 1.0 lbs
 
SATA 6Gb/s Gen 3 RocketRAID 840A 1 Year 0.26 lbs
 
SATA 6Gb/s Gen 2 RocketRAID 3622 3 Years 1.05 lbs
RocketRAID 3620 1.45 lbs
RocketHybrid 1222 1 Year 0.51 lbs
RocketHybrid 1220 0.49 lbs
Rocket 750 1.23 lbs
RocketRAID 644 0.42 lbs
RocketRAID 644L 0.50 lbs
RocketRAID 644LS 0.44 lbs
RocketRAID 644M 0.67 lbs
RocketRAID 642L 0.50 lbs
RocketRAID 640 0.42 lbs
RocketRAID 640L 0.50 lbs
RocketRAID 622 0.42 lbs
RocketRAID 620 0.49 lbs
Rocket 644L 0.50 lbs
Rocket 640L 0.50 lbs
Rocket 622A 0.40 lbs
Rocket 622M 0.40 lbs
Rocket 620A 0.39 lbs
 
SATA 3Gb/s RocketRAID 35xx 3 Years 1.5 lbs
RocketRAID 2320 1 Year 1.45 lbs
RocketRAID 2314
RocketRAID 2300 0.8 lbs
RocketRAID 22xx 1.5 lbs
RocketRAID 1740
RocketRAID 1742
RocketRAID 172x
 
SATA 1.5 Gb/s RocketRAID 164x 1 Year 1.5 lbs
RocketRAID 152x 1.5 lbs
 
ATA-133 RAID RocketRAID 4xx 1 Year 1.5 lbs
RocketRAID 1xx 1.5 lbs
 
ATA-133 Non-RAID Rocket 1xx 1 Year 1.0 lbs
 
Accessories RSPA50W - RocketStor Drive Dock Power Adapter 50W 1 Year 1 lbs.
BBU-04 N/A
BBU-03 N/A