FAQ

1. Cannot detect the Enclosure.
Q: The WebGUI and operating system does not recognize the RocketStor RAID Enclosure. How can I fix this?

A: First, please confirm that system’s Thunderbolt™ driver is installed correctly. For Windows, please allow the Thunderbolt™ device connection from the system’s Thunderbolt™ utility. Note: Some PC’s may require updates in order for the Thunderbolt 3 ports to function properly. For more information visit this link: (https://thunderbolttechnology.net/updates)

2. The WebGUI does not recognize the Host Controller (RAID Controller).
Q: The WebGUI cannot connect to the Host Controller, and I am unable to configure my storage.

A: Please check the power LED on the front panel of the RocketStor enclosure and make sure the enclosure is powered on. If the power LED is not on, check the Setup-Enclosure section of the Quick Installation Guide. If the unit is powered on, but is not detected by the WebGUI, please verify the controller and driver status.

3. The RAID Array is not mounting.
Q: The operating system does not recognize my RAID array. What is causing this?

A: There are several possible causes:
First, please make sure the enclosure is powered on. If the power LED is not on, check the Setup-Enclosure section of the Quick Installation Guide.
Please login to the WebGUI and check the array’s status. If the array status is Disabled, it will not be recognized or accessed by the operating system. Please check the User Guide for more information about the Disabled status.
A new disk or RAID array must be partitioned and formatted with the operating system’s disk utility before the operating system can mount and utilize the RAID array.