RMA Information
HighPoint RMA Form
How to Fill Out RMA Form
HighPoint Return Shipment Slip
June 3, 2011-HighPoint Product Support
&Warranty Announcement for Rocket 620-OEM 6Gb/s SATA Host Bus Adapter
 
RMA Terms and Conditions

HighPoint RMA Policy applies to customers who have purchased from United States or Canada. For other countries, check with their local distributors for their return policy. Your RMA request will be forwarded to the local branch office for processing. Local RMA policies are subject to change.


1) Prerequisites for issuing an RMA Number

A.   The RMA product must still be within the Warranty period, and have been purchased from a Highpoint Authorized Reseller or Distributor - Click Here
B.   Download the HighPoint RMA Form - HighPoint MUST receive a completed RMA form to process an RMA request
C.   Purchase Invoice - HighPoint MUST receive a copy of the original purchase invoice with RMA return.
D.   If customer returns address is outside the continental US (Hawaii or Canada), customer needs to agree to the following conditions- (HighPoint will send email to customer with total cost and payment options. Once payment is received by HighPoint the RMA# will be issued.)
   
  D-1.  The Customer pays the costs for the RMA shipment to HighPoint.
  D-2.  The Customer pays the return costs of the RMA return package.
  D-3.  The Customer pays all custom tax and duties. (See below for payment options)
   
Note 1: All RMA requests will take up to 5 Business days of processing time upon receiving items (B–D).
Note 2: The RMA number remain valid for 30 days from the issue date.
     
2) Shipping the RMA package to "HighPoint RMA Department"

Cut and Paste the HighPoint Return Shipment Slip to the outside of the RMA Package.
HighPoint Technologies, Inc.
41650 Christy St.,
Fremont, CA 94538
Attn: HighPoint RMA Dept.
RMA #

Note : 
A.   Paste the HighPoint Return Shipment Slip on the outside of the box
B.   Print out and include the RMA Form
C.   Include all original kit contents (e.g. retail box/ HBA/ cables/ CD and low profile bracket with the RMA return)
D.   Refer to packaging accessories on the retail box

Without items (A-D) HighPoint will reject the package and Customer will need to resubmit RMA#.
3) RMA for Repair

HighPoint will only ship the RMA return package to the address provided in the RMA Form. Custom is responsible for all shipping cost to second replacement if the wrong return address was filled on the RMA form.

Replacement within the continental US will take up to 21 Business Days (3 weeks) upon receiving RMA return package. HighPoint will examine packaging contents and verify the returned product for defects.

Note : All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental US.

4) RMA Outside the continental US (Hawaii and Canada)

The Customer will need to agree to the following conditions:
1) The Customer pays the costs for the RMA shipment to HighPoint.
2) The Customer pays the return costs.
3) The Customer pays all custom tax and duties.

HighPoint will send the Customer an email with total cost and two payment options for RMA return. The costs will be based on the return carrier FedEx.

Option 1: Payment by cashier check. No additional cost will be added to the total.
Option 2: Payment by Wire Transfer. Additional $20 will be added to the cost.

Payment Methods Additional charge
Cashier Check $0
Account Wire Transfer $20 / transaction
5) HighPoint Warranty Policies

Limited Warranty period (parts): 1 year
Limited Warranty period (Labor): 1 year

Replacement / Repair Procedure for Hardware:

HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.

HighPoint Product Warranty Information
Product Lines Product Name Warranty Weight Per Unit
 
NVMe RAID Enclosures SSD6540 3 Years 12.1 lbs.
 
NVME Solutions SSD7101A-010T 3 Years 1.5 lbs.
SSD7101A-500G 1 Year 1.25 lbs.
 
NVMe RAID Controllers SSD7101A-1 1 Year 1.29 lbs.
SSD7110 1 Year 1.29 lbs.
SSD7120 1 Year 1.29 lbs.
 
Tower RAID Enclosures RocketStor 6418AS 3 Years 14 lbs.
RocketStor 6418TS 3 Years 14 lbs.
RocketStor 6414AS 3 Years 9.46 lbs.
RocketStor 6414TS 3 Years 10.49 lbs.
RocketStor 6414VS 3 Years 10.37 lbs.
RocketStor 6318A 3 Years 12.9 lbs.
RocketStor 6418S 1 Year 12.9 lbs.
RocketStor 6314A 3 Years 9.46 lbs.
RocketStor 6414S 1 Year 9.92lbs.
 
Rackmount RAID Enclosures RocketStor 6421AS 1 Year 35.65 lbs.
RocketStor 6422AS 1 Year 36 lbs.
RocketStor 6424TS 1 Year 47.50 lbs.
RocketStor 6421TS 1 Year 35.65 lbs.
RocketStor 6422TS 1 Year 36.85 lbs.
RocketStor 6421VS 1 Year 35.65 lbs.
 
Thunderbolt™ 3 RAID Enclosures & Chassis RocketStor 6628A 3 Years 12.9 lbs.
RocketStor 6628T 3 Years 12.9 lbs.
RocketStor 6618A 3 Years 12.9 lbs.
RocketStor 6618T 3 Years 12.9 lbs.
RocketStor 6674T 3 Years 57.87 lbs.
NA381TB3 1 Year 56.4 lbs.
RocketStor 6661A 1 Year 5.18 lbs.
RocketStor 6661A-NVMe 1 Year 6 lbs.
RocketStor 6661A-4USB 1 Year 6 lbs.
RocketStor 6661A-2USB 1 Year 6 lbs.
RocketStor 6661A-2U2e 1 Year 6 lbs.
RocketStor 6661A-mSAS2 1 Year 6 lbs.
RocketStor 6661A-mSAS1 1 Year 6 lbs.
RocketStor 6661A-eSATA 1 Year 6 lbs.
 
USB-C RAID Enclosures rDrive 6674TM 3 Years 42.1 lbs.
rDrive 6674TW 3 Years 42.1 lbs.
rDrive 6628AM 3 Years 23 lbs.
rDrive 6628AW 3 Years 23 lbs.
rDrive 6628TM 2 Years 23 lbs.
rDrive 6628TW 2 Years 23 lbs.
rDrive 6314AM 3 Years 15.5 lbs.
rDrive 6314AW 3 Years 15.5 lbs.
rDrive 6114VM 2 Years 15.5 lbs.
rDrive 6114VW 2 Years 15.5 lbs.
RocketStor 6124VM 1 Year 11.9 lbs.
RocketStor 6124VW 1 Year 11.9 lbs.
RocketStor 6114V 1 Year 12.9 lbs.
NA460C 1 Year 1.98 lbs.
 
Thunderbolt™ 2 Storage and Connectivity Solutions RocketStor 6361A 1 Year 4.74 lbs.
RocketStor 6351A 1 Year 2.75 lbs
RocketStor 6328AS 1 Year 20 lbs.
RocketStor 6328LS 1 Year 13.00 lbs.
RocketStor 6328L 1 Year 2.75 lbs.
RocketStor 6328 2 Years 3.64 lbs.
RocketStor 6324AS 1 Year 14.00 lbs.
RocketStor 6324LS 1 Year TBA
RocketStor 6324L 1 Year 2.75 lbs.
RocketStor 6324U 1 Year 3.14 lbs.
NA381TB 1 Year 57.40 lbs.
NA338TB 1 Year 31.31 lbs.
NA333TB 1 Year 52.00 lbs.
NA211TB-LD 1 Year 22.10 lbs.
NA211TB 1 Year 19.85 lbs.
 
RocketCache RocketCache 3240X8 1 Year 0.7 lbs.
RocketCache 3244X8
 
Rocket EJ EJ 340 1 Year 0.60 lbs.
EJ 240 0.51 lbs.
EJ 220 0.496 lbs.
EJ 6172 1.06 lbs.
 
RocketU RocketU 1344A 1 Year 0.17 lbs.
RocketU 1322B 0.14 lbs.
RocketU 1322A 0.42 lbs.
RocketU 1144D 0.46 lbs.
RocketU 1144E 0.37 lbs.
RocketU 1144CM 0.44 lbs.
RocketU 1144C 0.43 lbs.
RocketU 1144B 0.51 lbs.
RocketU 1144A 0.353 lbs.
RocketU 1142A 0.37 lbs.
RocketU 1122 0.40 lbs.
RocketU 1022C 0.42 lbs.
RocketU 1022A 0.32 lbs.
RU1122EH 0.32 lbs.
 
RocketStor RocketStor 3122B 1 Year 1.14 lbs.
RocketStor 3112C 1.14 lbs.
RocketStor 5422A 2.75 lbs.
RocketStor 5422 2.75 lbs.
RocketStor 5411D 2.04 lbs.
RocketStor 5411A 1.33 lbs.
RocketStor 5322 2.45 lbs.
RocketStor 5212 0.87 lbs.
RocketStor 5122B 2.27 lbs.
RocketStor 5122R 2.27 lbs.
 
DATA Center DC 7280 3 Years 1.25 lbs.
 
SAS/SATA 12Gb/s RocketRAID 3740A 1 Year 0.29 lbs.
 
SAS/SATA 6Gb/s RocketRAID 4522 3 Years 1.05 lbs.
RocketRAID 4522SGL 0.53 lbs.
RocketRAID 4520 1.45 lbs.
RocketRAID 4520SGL 0.53 lbs.
RocketRAID 2760A 1.25 lbs.
RocketRAID 2760 1.5 lbs.
RocketRAID 2744 1.45 lbs.
RocketRAID 2740 1.15 lbs.
RocketRAID 2720C2 1 Year 0.44 lbs.
RocketRAID 2722 0.39 lbs.
RocketRAID 2721 0.71 lbs.
RocketRAID 2720 0.84 lbs.
RocketRAID 2720SGL 0.34 lbs.
RocketRAID 2711 0.38 lbs.
RocketRAID 2710 0.71 lbs.
Rocket 2720SGL 0.37 lbs.
Rocket 2722 0.38 lbs.
 
SAS/SATA 3Gb/s RocketRAID 2680SGL 1 Year 0.35 lbs.
RocketRAID 2640X4SGL 0.34 lbs.
RocketRAID 2640X1 1.0 lbs.
 
SAS/SATA 6Gb/s Gen 3 RocketRAID 2840A 1 Year 0.53 lbs.
 
SATA 6Gb/s Gen 3 RocketRAID 840A 1 Year 0.26 lbs.
 
SATA 6Gb/s Gen 2 RocketRAID 3622 3 Years 1.05 lbs.
RocketRAID 3620 1.45 lbs.
RocketHybrid 1222 1 Year 0.51 lbs.
RocketHybrid 1220 0.49 lbs.
Rocket 750 1.23 lbs.
RocketRAID 644 0.42 lbs.
RocketRAID 644L 0.50 lbs.
RocketRAID 644LS 0.44 lbs.
RocketRAID 644M 0.67 lbs.
RocketRAID 642L 0.50 lbs.
RocketRAID 640 0.42 lbs.
RocketRAID 640L 0.50 lbs.
RocketRAID 622 0.42 lbs.
RocketRAID 620 0.49 lbs.
Rocket 644L 0.50 lbs.
Rocket 640L 0.50 lbs.
Rocket 622A 0.40 lbs.
Rocket 622M 0.40 lbs.
Rocket 620A 0.39 lbs.
 
SATA 3Gb/s RocketRAID 35xx 3 Years 1.5 lbs.
RocketRAID 2320 1 Year 1.45 lbs.
RocketRAID 2314
RocketRAID 2300 0.8 lbs.
RocketRAID 22xx 1.5 lbs.
RocketRAID 1740
RocketRAID 1742
RocketRAID 172x
 
SATA 1.5 Gb/s RocketRAID 164x 1 Year 1.5 lbs.
RocketRAID 152x 1.5 lbs.
 
ATA-133 RAID RocketRAID 4xx 1 Year 1.5 lbs.
RocketRAID 1xx 1.5 lbs.
 
ATA-133 Non-RAID Rocket 1xx 1 Year 1.0 lbs.
 
Accessories RSPA50W - RocketStor Drive Dock Power Adapter 50W 1 Year 1 lbs.
BBU-04 N/A
BBU-03 N/A