| A. |
RMA product needs to be within Warranty period |
| B. |
Download the HighPoint RMA Form - HighPoint MUST receive a completed RMA form to process an RMA request |
| C. |
Purchase Invoice - HighPoint MUST receive a copy of the original purchase invoice with RMA return. |
| D. |
If customer returns address is outside the continental US (Hawaii or Canada), customer needs to agree to the following conditions- (HighPoint will send email to customer with total cost and payment options. Once payment is received by HighPoint the RMA# will be issued.) |
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D-1. The Customer pays the costs for the RMA shipment to HighPoint. |
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D-2. The Customer pays the return costs of the RMA return package. |
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D-3. The Customer pays all custom tax and duties. (See below for payment options) |
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| Note 1: All RMA requests will take up to 5 Business days of processing time upon receiving items (B¡VD). |
| Note 2: The RMA number remain valid for 30 days from the issue date. |
