Warranty Policies for HighPoint Accessories

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Warranty Terms

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

90 Days Limited Warranty

RMA / Support Services:

Accessories

Racks & Drive Trays
ATSRFR28TW 90 Days
RocketStor 6000SRK 90 Days
RSTRAY-R 90 Days
RSTRAY-T 90 Days

Cable Accessories

NVMe
8643-8639-50 90 Days
8644-8644-220 90 Days
Thunderbolt™
TB3-040G-505 90 Days
TB3-040G-510 90 Days
TB3-040G-520 90 Days
USB
USB-A31-06B 90 Days
USB-A31-1MC 90 Days
USB-C31-06B 90 Days
USB-C31-1MC 90 Days
Mini-SAS
8643-4SAS-1M 90 Days
8643-4SATA-1M 90 Days
EXT-MS-1MEJ 90 Days
EXT-MS-1MMS 90 Days
INT-MS-1M4S 90 Days

1 Year Limited Warranty

RMA / Support Services:

Accessories

BBU
HPTBBU-05 1 Year
Power Supplies
RSPA50W 1 Year
Thunderbolt™ 3 to Thunderbolt™ Adapters
TB3-LADP-TB2 1 Year