Warranty Policies for RAID Controller and HBA Product Series

HighPoint Warranty Policies

We are committed to providing timely and comprehensive technical assistance for all HighPoint Products and Solutions. In addition, all HighPoint products are backed by our Limited or Standard Warranty programs. The Warranty period varies depending upon product model and classification.

(Please scroll down to view the RMA and Support services available for your product.)

Warranty Terms

HighPoint Product Warranty Statement

HighPoint is not responsible for the loss of or damage to any software, data or media. HighPoint’s only responsibility is to repair or replace the defective, physical product for the duration of the product’s warranty period. This limited warranty only applies to product manufactured by HighPoint Technologies, Inc., and purchased through an authorized reseller. The limited warranty does not cover product that has been subject to improper installation, abuse, neglect or modification, or any unauthorized service or maintenance.
Under no circumstance will HighPoint be responsible or liable for any labor expense associated with the removal or replacement of the defective product. HighPoint is not responsible for any costs associated with the preparation or shipment of defective product(s) to a HighPoint owned or designated sales, service or distribution facility.

1-Year Limited Warranty

RMA / Support Services:

PCIe RAID & Storage Controllers

PCIe 2.0 6Gb/s SATA
RocketRAID 620 1 Year
RocketRAID 622 1 Year
Rocket 620A 1 Year
Rocket 622 1 Year
Rocket 620B 1 Year
Rocket 620AP 1 Year
Rocket 640L 1 Year
Rocket 644L 1 Year
USB 3.1
RocketU 1344A 1 Year
RocketU 1322B 1 Year
USB 3.0
RocketU 1144D 1 Year
RocketU 1144E 1 Year
RocketU 1022C 1 Year
RocketU 1022AM 1 Year

1-Year Standard Warranty

RMA / Support Services:

PCIe RAID & Storage Controllers

PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 2720SGL 1 Year
RocketRAID 2711 1 Year
RocketRAID 2721 1 Year
RocketRAID 2722 1 Year
RocketRAID 2744 1 Year
RocketRAID 2782 1 Year
Rocket 2722 1 Year
PCIe 2.0 6Gb/s SATA
R750 1 Year
RocketRAID 640L 1 Year
RocketRAID 644L 1 Year
RocketRAID 644LS 1 Year
RocketRAID 642L 1 Year

2-Year Standard Warranty (Purchase date Nov 01, 2018 and later)

RMA / Support Services:

PCIe RAID & Storage Controllers

PCIe 2.0 6Gb/s SAS/SATA
RocketRAID 4520SGL 2 Years
RocketRAID 4522SGL 2 Years
PCIe 3.0 6Gb/s SAS/SATA
RocketRAID 2840A 2 Years
PCIe 3.0 6Gb/s SATA
RocketRAID 840A 2 Years
PCIe 3.0 12Gb/s SAS/SATA
RocketRAID 3740A 2 Years
RocketRAID 3720A 2 Years

NVMe Product Series

NVMe RAID Controllers
SSD7101A-1 2 Years
SSD7102 2 Years
SSD7110 2 Years
SSD7120 2 Years