RMA Terms and Conditions

HighPoint RMA Policy applies to customers who have purchased from United States or Canada. For other countries, check with their local distributors for their return policy. Your RMA request will be forwarded to the local branch office for processing. Local RMA policies are subject to change.



1) Prerequisites for issuing an RMA Number

2) Shipping the RMA package to "HighPoint RMA Department"

Cut and Paste the HighPoint Return Shipment Slip to the outside of the RMA Package.

HighPoint Technologies, Inc.

41650 Christy St.,

Fremont, CA 94538

Attn: HighPoint RMA Dept.

RMA #

Note:

Without items (A-D) HighPoint will reject the package and Customer will need to resubmit RMA#.



3) RMA for Repair

HighPoint will only ship the RMA return package to the address provided in the RMA Form. Custom is responsible for all shipping cost to second replacement if the wrong return address was filled on the RMA form.

Replacement within the continental US will take up to 21 Business Days (3 weeks) upon receiving RMA return package. HighPoint will examine packaging contents and verify the returned product for defects.

Note : All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental US.

4) RMA Outside the continental US (Hawaii and Canada)

The Customer will need to agree to the following conditions:

HighPoint will send the Customer an email with total cost and two payment options for RMA return. The costs will be based on the return carrier FedEx.

Payment Methods Additional charge
Cashier Check $0
Account Wire Transfer $20 / transaction
5) HighPoint Warranty Policies

Replacement / Repair Procedure for Hardware:

HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.



HighPoint Product Warranty Information

Product Lines Product Name Warranty Weight Per Unit
NVMe RAID Enclosures SSD6540 3 Years 12.1 lbs.
 
NVME Solutions SSD7101A-010T 3 Years 1.5 lbs.
SSD7101A-500G 1 Year 1.25 lbs.
NVMe RAID Controllers SSD7101A-1 1 Year 1.29 lbs.
SSD7102
SSD7110
SSD7120
Tower RAID Enclosures RocketStor 6418AS 3 Years 14 lbs.
RocketStor 6418TS 14 lbs.
RocketStor 6414AS 9.46 lbs.
RocketStor 6414TS 10.49 lbs.
RocketStor 6414VS 10.37 lbs.
RocketStor 6418S 1 Year 12.9 lbs.
RocketStor 6314A 3 Years 9.46 lbs.
RocketStor 6414S 1 Year 9.92lbs.
Rackmount RAID Enclosures RocketStor 6421AS 1 Year 35.65 lbs.
RocketStor 6422AS 36 lbs.
RocketStor 6424TS 47.50 lbs.
RocketStor 6421TS 35.65 lbs.
RocketStor 6422TS 36.85 lbs.
RocketStor 6421VS 35.65 lbs.
Thunderbolt™ 3 Storage Enclosures and I/O Solutions RocketStor 6628A 3 Years 12.9 lbs.
RocketStor 6628T
RocketStor 6674T 57.87 lbs.
NA381TB3 1 Year 56.4 lbs.
RocketStor 6661A 5.18 lbs.
RocketStor 6661A-NVMe 6 lbs.
RocketStor 6661A-4USB
RocketStor 6661A-2USB
RocketStor 6661A-2U2e
RocketStor 6661A-mSAS2
RocketStor 6661A-mSAS1
RocketStor 6661A-eSATA
USB-C RAID Enclosures rDrive 6674TM 3 Years 42.1 lbs.
rDrive 6674TW 42.1 lbs.
rDrive 6628AM 23 lbs.
rDrive 6628AW 23 lbs.
rDrive 6628TM 2 Years 23 lbs.
rDrive 6628TW
rDrive 6314AM 3 Years 15.5 lbs.
rDrive 6314AW
rDrive 6114VM 2 Years 15.5 lbs.
rDrive 6114VW
RocketStor 6124V 11.7 lbs.
RocketStor 6114V 1 Year 12.9 lbs.
NA460C 1.98 lbs.
Thunderbolt™ 2 Storage and Connectivity Solutions RocketStor 6328L 1 Year 2.75 lbs.
RocketStor 6328 2 Years 3.64 lbs.
RocketStor 6324L 1 Year 2.75 lbs.
RocketU RocketU 1322B 1 Year 0.14 lbs.
RocketU 1144D 0.46 lbs.
RocketU 1144E 0.37 lbs.
RocketU 1142A 0.37 lbs.
RocketU 1022C 0.42 lbs.
RocketStor RocketStor 3122B 1 Year 1.14 lbs.
RocketStor 3112C 1.14 lbs
RocketStor 5411D 2.04 lbs.
RocketStor 5411A 1.33 lbs.
RocketStor 5212 0.87 lbs.
SAS/SATA 12Gb/s RocketRAID 3740A 1 Year 0.29 lbs.
SAS/SATA 6Gb/s RocketRAID 4522 3 Years 1.05 lbs.
RocketRAID 4522SGL 0.53 lbs.
RocketRAID 4520 1.45 lbs.
RocketRAID 4520SGL 0.53 lbs.
RocketRAID 2760A 1.25 lbs.
RocketRAID 2744 1.45 lbs.
RocketRAID 2722 1 Year 0.39 lbs.
RocketRAID 2721 0.71 lbs.
RocketRAID 2720 0.84 lbs.
RocketRAID 2720SGL 0.34 lbs.
RocketRAID 2711 0.38 lbs.
RocketRAID 2710 0.71 lbs.
SAS/SATA 6Gb/s Gen 3 RocketRAID 2840A 1 Year 0.53 lbs.
SATA 6Gb/s Gen 3 RocketRAID 840A 1 Year 0.26 lbs.
SATA 6Gb/s Gen 2 Rocket 750 1 Year 1.23 lbs.
RocketRAID 644L 0.50 lbs.
RocketRAID 644LS 0.44 lbs.
RocketRAID 642L 0.50 lbs.
RocketRAID 640L 0.50 lbs.
RocketRAID 622 0.42 lbs.
RocketRAID 620 0.49 lbs.
Rocket 644L 0.50 lbs.
Rocket 640L 0.50 lbs.
Rocket 622A 0.40 lbs.
Rocket 620A 0.39 lbs.
Accessories RSPA50W - RocketStor Drive Dock Power Adapter 50W 1 Year 1 lbs.