Requesting an RMA

Warranty Policies for Host Controller Product Series

All HighPoint products are backed by our RMA and Warranty Services Policies. We recommend reviewing the following before submitting any return request:

If you have any questions regarding a HighPoint Product or Solution, please contact our Customer Support Department to initiate a Support Ticket, and start the RMA process. HighPoint provides RMA repair or RMA replacement services throughout the product’s Warranty period, for products that have been verified as defective by our Customer Support Department.

Requesting an RMA Repair or Replacement

To be eligible for an RMA, your item must not be aged past its Warranty Period. To initiate the RMA process:

RMA Returns Policy

Note 1: All RMA requests will take up to 10 Business days of processing time upon receiving the return items.

Note 2: The RMA number will remain valid for 30 days from the issue date.

 

Shipping the RMA

Return Address:

HighPoint Technologies, Inc.

41650 Christy St.,

Fremont, CA 94538

Attn: HighPoint RMA Dept.

RMA #


NOTE: HighPoint may reject the RMA shipment, at the customer’s expense (freight collect), if any of items “A” through “D” (listed above) are not included. In the event of a rejected RMA, the Customer will need to resubmit an RMA request form.

Replacement / Repair Procedure for Hardware:

After receiving the RMA return, HighPoint will examine the packaging contents and verify/test the returned product against the reported defect(s). HighPoint will then contact the customer and report the results of the verification procedure.

Note: All RMA return shipping services use FedEx Ground. HighPoint is responsible for the replacement shipping & handling charges within the continental United States.
HighPoint will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Actual delivery times may vary depending on Customer location.


If you would like to request and expedited shipping service,
please contact us at sales@highpoint-tech.com