1: Which operating systems support this product?

A: Mac OS X 10.9 & Later.

2: Do I need to install any software to use the product?

A: You only need to download and install the latest Driver for this device:

3: How do I setup this product?

A: Please check the turorial provided for this product.

4: Is it ready to use, out of the box?

A: When you install the latest driver, macOS will automatically recognize the pre-configured RAID 5 array as “rDrive-01”, and mount it on the desktop.

5: How long is the warranty for this product?

A: 2 Years when purchased through one of our approved Resale or Distribution partners:

6: Is the iMac (Retina 4k, 2017) compatible with the rDrive 6114VM?

A: This version of the iMac (Retina 4k, 21.5 inch 2017) has a different graphics card that doesn’t allow the rDrive to mount correctly.